Thank you for shopping at Lena Shop. We are committed to delivering your order safely, on time, and with full transparency every step of the way. Please read our Shipping Policy carefully so you know exactly what to expect from the moment you place your order to the moment it arrives at your door.
1. ORDER PROCESSING & HANDLING TIME
All orders placed on lenashop.site are processed within 1–2 business days, Monday through Friday, excluding public holidays. Our fulfillment team works hard to get your order picked, packed, and dispatched as quickly as possible.
Order Cut-Off Time — Orders placed before 5:00 PM EST (Eastern Standard Time) will begin processing the same business day. Orders placed after 5:00 PM EST, or on weekends and public holidays, will begin processing on the next available business day.
Please note that processing time is separate from transit time. Your estimated delivery window begins once your order has been handed over to the carrier.
If you place an order during a sale period, holiday season, or promotional event, please allow an additional 1–2 business days for processing as order volumes may be higher than usual. We appreciate your patience during these times and will always keep you informed.
2. SHIPPING ZONES, RATES & TRANSIT TIMES
We currently ship within the United States only. Orders are fulfilled through trusted and reliable carriers including USPS, UPS, and FedEx, selected based on your delivery destination and the most efficient available route.
Standard Shipping — $8.00 flat rate, applies to all orders within the United States. Transit time is 4–6 business days (Monday through Friday). Estimated total delivery time is 5–8 business days from the date of order placement, including processing and transit time.
Free Shipping — We are pleased to offer FREE standard shipping on all orders over $50.00 within the United States. No discount code is needed — free shipping will be automatically applied at checkout once your order total meets or exceeds the qualifying amount. This is our way of saying thank you for choosing Lena Shop.
Please note that shipping timeframes are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, high order volumes during peak seasons, or other circumstances outside our control. We recommend placing your order with sufficient time ahead of any important date or occasion.
3. SHIPMENT CONFIRMATION & ORDER TRACKING
Once your order has been picked up by the carrier and is on its way to you, you will receive an automated shipment confirmation email containing your tracking number and a link to track your package in real time.
Please allow 24–48 hours after receiving your shipment confirmation for tracking information to become active and visible on the carrier’s website. If your tracking information has not updated after 48 hours, please do not hesitate to contact us and we will look into it for you.
We recommend saving your shipment confirmation email until your order has been delivered and you are satisfied with your purchase. If you did not receive a confirmation email, please check your spam or junk folder before contacting us, as automated emails can occasionally be filtered.
4. DELIVERY ADDRESSES & RESTRICTIONS
We ship to the following address types within the United States:
Residential addresses — We deliver directly to your home address. Please ensure someone is available to receive the package or that a safe delivery location is accessible.
Business addresses — We ship to commercial and business addresses. Please include your business name and any relevant suite or unit number to avoid delivery delays.
P.O. Boxes — We accept P.O. Box addresses for delivery. Please note that certain carriers may not deliver to P.O. Boxes, in which case we will select the most suitable carrier for your address.
APO/FPO/DPO military addresses — We proudly ship to military addresses across all branches. Please allow additional transit time for military address deliveries, as these may take longer than standard domestic shipments.
At this time we are unable to ship to destinations outside of the United States. If you are an international customer interested in our products, please contact us at support@lenashop.site and we will do our best to assist you or notify you when international shipping becomes available.
5. DELIVERY DELAYS
While we make every effort to ensure your order arrives within the estimated timeframe, Lena Shop is not responsible for shipping delays caused by factors beyond our control. These may include but are not limited to carrier delays, severe weather conditions, natural disasters, customs processing, or high volume periods such as holidays.
If your order has not arrived within the estimated delivery window and your tracking information shows no movement for more than 5 business days, please contact us at support@lenashop.site and we will open an investigation with the carrier on your behalf.
6. LOST, DAMAGED, OR INCORRECT ITEMS
We take great care in packaging every order to ensure it arrives in perfect condition. However, if something does go wrong during transit, we are here to help.
Lost Packages — If your tracking information shows your order as delivered but you have not received it, please first check with neighbors, building management, or any other household members, as packages are sometimes left in alternative locations. If the package still cannot be located, contact us within 7 days of the marked delivery date and we will investigate the matter with the carrier and work toward a resolution.
Damaged Items — If your order arrives visibly damaged or any items inside are broken, please contact us within 7 days of delivery at support@lenashop.site. Include your order number and clear photographic evidence showing both the damaged item and the packaging it arrived in. Once our team has reviewed and verified the issue, we will arrange a replacement, refund, or other appropriate resolution at no additional cost to you.
Incorrect Items — If you receive an item that is different from what you ordered, please contact us within 7 days of delivery with your order number and a photo of the item you received. We will arrange for the correct item to be sent to you and provide return instructions for the incorrect item at our expense.
Return Shipments — For standard customer-initiated returns, customers are responsible for any items lost or damaged while being shipped back to us. We strongly recommend using a trackable shipping method for all returns, as we cannot process refunds for items that do not reach us safely.
7. PACKAGE THEFT
Lena Shop is not responsible for packages that have been confirmed as delivered by the carrier but subsequently reported as stolen. We recommend having your order delivered to a secure address, using a delivery locker service if available in your area, or requiring a signature upon delivery if you are concerned about package security. If you believe your package has been stolen, we encourage you to file a report with your local authorities and contact the carrier directly.
8. CONTACT INFORMATION
If you have any questions about your order, shipment, or this policy, our customer support team is ready to help.
Business Name: Lena Shop
Business Email: support@lenashop.site
Phone: +1 218 213 2258
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Live Chat: Available 24/7
Business Address: 787 Hampden Ave, Saint Paul, MN 55114, United States
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