What types of products does Lena Shop sell?
Lena Shop specializes in curated home décor and lifestyle products, including decorative wall clocks, statement pieces, and unique accents designed to elevate any living space. We carefully select every item in our collection for its quality, character, and visual appeal.
Where does Lena Shop ship to?
We currently ship within the United States only. We deliver to residential addresses, business addresses, P.O. Boxes, and APO/FPO/DPO military addresses. If you are an international customer, please contact us at support@lenashop.site and we will notify you when international shipping becomes available.
How long does it take to receive my order?
Orders are processed within 1–2 business days. Once dispatched, standard shipping takes 4–6 business days. In total, you can expect to receive your order within 5–8 business days from the date of purchase.
How much does shipping cost?
We offer a flat rate shipping fee of $8.00 on all orders within the United States. Orders over $50.00 qualify for free standard shipping, automatically applied at checkout with no discount code required.
How do I track my order?
Once your order has been shipped, you will receive an automated confirmation email with your tracking number and a link to track your package in real time. Please allow 24–48 hours after receiving this email for tracking information to become active on the carrier’s website.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. All transactions are processed securely and your full payment details are never stored on our servers.
Can I return an item if I change my mind?
Yes. We accept returns within 30 days of delivery. Items must be unused and returned in their original condition with all original packaging, accessories, and tags intact. Please contact us at support@lenashop.site before sending anything back to receive return instructions and an approved return address.
Who pays for return shipping?
If you are returning an item because you changed your mind or selected the wrong product, return shipping costs are your responsibility. If your item arrived damaged, defective, or incorrect, we will cover the return shipping at no cost to you.
How long does it take to receive my refund?
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed back to your original payment method within 10 business days. Processing times may vary slightly depending on your bank or card provider.
What should I do if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery at support@lenashop.site with your order number and clear photos showing the issue. Our team will review your case promptly and arrange a replacement, refund, or other appropriate resolution at no additional cost to you.
Can I cancel or modify my order after placing it?
We begin processing orders quickly, so we may not always be able to accommodate cancellations or changes after an order is confirmed. If you need to make a change, please contact us as soon as possible at support@lenashop.site or via our 24/7 live chat and we will do our best to assist you before the order is dispatched.
How can I contact Lena Shop?
You can reach us by email at support@lenashop.site, by phone at +1 218 213 2258, or through our 24/7 live chat on the website. Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST, and we aim to respond to all inquiries within one business day.
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